BD98 FAQ — All your questions answered here

No. Under bd98's policy, each person is allowed only one account. Creating multiple accounts may result in all accounts being suspended and balances forfeited. This policy is strictly enforced to ensure fair gaming.

On the login page and click the "Forgot Password?" link. Enter your registered mobile number or email address. An OTP code will be sent to you. Use that code to set a new password. The entire process takes just 5 minutes.

KYC verification may be required before processing large withdrawals on bd98. You will need to submit a photo of your National ID (NID) or passport along with a selfie. Verification is typically completed within 24–48 hours.

Yes, but this requires assistance from bd98 support. Email support@bd98.ws directly or reach out via live chat. Your identity will be verified before any changes are made. For security reasons, this process is handled exclusively by our team.

To close or permanently delete your account, please contact support. However, if you're considering this due to a gaming concern, we recommend visiting our Responsible Gaming page and select Self-Exclusion. This is a more effective solution.

You must be at least 18 years old to register at bd98. Account creation by minors is strictly prohibited. Providing false information during age verification will result in account termination.

bd98 supports all major mobile banking services in Bangladesh:

• BKash
• Nagad
• Rocket
• Upay

No international card or bank account required.

The minimum deposit at bd98 is just ৳200 (two hundred BDT). You can get started with this small amount, and if it's your first deposit, you'll also receive a welcome bonus.

Withdrawal requests at bd98 are typically processed within 15–30 minutes, with funds arriving within a maximum of 2–4 hours. Requests made between midnight and 6 AM may take slightly longer. Large withdrawals may be delayed if KYC verification is not yet complete.

The minimum withdrawal at bd98 is ৳500 (five hundred BDT). Maximum withdrawal limits are set on a daily and monthly basis and may vary depending on your account level.

Deposits are usually credited instantly. If your balance hasn't updated within 5–10 minutes, try refreshing the page. If the issue persists, send your transaction ID or a screenshot to support@bd98.ws and we'll resolve it promptly.

bd98 charges no processing fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, etc.) may apply their own transaction fees, depending on their policies.

There are several reasons a withdrawal may be declined:

• KYC verification not completed
• Bonus wagering requirement not met
• Insufficient account balance
• Account under review due to suspicious activity

If you're unsure why your request was declined, please contact support.

New users at bd98 receive a 150% welcome bonus on their first deposit. The bonus is credited to your account automatically — no special code required. For full bonus terms and conditions, please visit our Terms & Conditions page.

A wagering requirement refers to how many times you must bet the bonus amount before you can withdraw it. For example, if you receive a 100 BDT bonus with a 20x wagering requirement, you must place a total of 2,000 BDT in bets before withdrawing. This is tracked automatically as you play.

Free spins can be used on select slots games at bd98. The eligible games are listed in the bonus offer details. Check the bonus section of your account to see which games your free spins apply to.

Invite your friends to bd98. When a friend registers using your referral code and makes their first deposit, you'll receive a bonus. Find your referral code in the "Refer" section of your account.

No, bonus funds cannot be withdrawn directly. Once you have met the wagering requirement, any winnings generated from the bonus can be withdrawn as cash. This policy is in place to prevent bonus abuse.

With bd98's loyalty program, you earn points on every bet you place. Points can be redeemed for bonus cash, free spins, and exclusive rewards. The more you play, the more points you accumulate — and the higher your tier, the greater the benefits.

bd98 offers a massive game collection:

• Live Casino (Roulette, Baccarat, Blackjack, Poker)
• Slots (100+ titles)
• Sports Betting (cricket, football, tennis, and more)
• Jackpot Games
• Virtual Sports

All games are accessible from a single account.

Yes, bd98 is fully mobile-friendly. The website works seamlessly on any smartphone or tablet. We also have our Dedicated Mobile App Download the app for a faster, smoother experience.

If you lose your connection mid-game, the game will pause temporarily. Once you reconnect, it will resume from where you left off. In some cases, however, the round may complete automatically. If you experience any issues involving money, contact support with your transaction ID.

Yes. All games on bd98 use Certified Random Number Generator (RNG) technology, ensuring that every outcome is completely random and cannot be predicted or influenced by anyone.

bd98's New Games On the page, you can browse the latest games and filter by category. Popular games are also highlighted on the homepage.

Yes, bd98 protects all your personal information with 256-bit SSL encryption. We never sell or share your data with third parties. For more details, please visit our Privacy Policy Read.

Email support@bd98.ws or reach us via live chat immediately. We will temporarily suspend the account and investigate. For your future security, use a strong password and never share your login details with anyone.

Yes, two-factor authentication (2FA) can be enabled on bd98. Go to Account Settings, navigate to the Security section, and turn on 2FA. After that, an OTP will be sent to your phone each time you log in — significantly improving your account security.

bd98 will never ask for your password, OTP, or banking details via message, email, or phone. Any such communication is fraudulent. Do not click any links or share any information. Report it to our support team immediately.

bd98 offers betting on 20+ sports, including cricket, football, tennis, badminton, basketball, and hockey. Cricket — Bangladesh's most popular sport — features special odds and a wide range of markets. Match Odds page for all the latest betting information.

Yes, bd98 offers live in-play betting with real-time odds that change by the moment. You can also follow live scores and match statistics on the same page.

Yes, if a match is cancelled or abandoned, the full stake is refunded in most cases. However, this may vary depending on the specific market and applicable terms. Full details can be found in bd98's Sports Betting rules.

Yes, bd98 supports both bet types. A single bet covers one event, while an accumulator lets you combine multiple selections for bigger odds. Keep in mind that if any one selection loses, the entire accumulator bet is lost.

Log in and go to Account Settings. Under the "Responsible Gaming" section, you can set daily, weekly, or monthly deposit limits. Decreasing a limit takes effect immediately; increasing it requires a 24-hour waiting period.

Self-exclusion means voluntarily suspending your own account for a set period — anywhere from 6 months to 5 years. During this time, you will not be able to log in or play any games. Our Responsible Gaming page for full details.

Some warning signs to watch for: chasing losses, being unable to stop playing, neglecting family or work, gambling with borrowed money, or lying about your gambling. If you notice these signs, seek help. bd98 is always here to support you.

Reality Check is a reminder system that notifies you of how long you've been playing after a set interval. Go to your account settings to set a reminder at 30 minutes, 1 hour, or 2 hours — whichever suits you.